Adapting ITIL to Distributed Web Applications December 6, 2007
Posted by ccollins in Capacity Management, Change Management, Distributed Computing, Essays, ITIL, Incident Management, Opinion, Problem Management, Release Management, SOA, Software Engineering, Web Services, middleware.Tags: Capacity Management, Change Management, Distributed Computing, Incident Management, ITIL, middleware, Problem Management, Release Management, SOA, Web Services
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Introduction to ITIL
The Information Technology Infrastructure Library version 1 (ITIL) was initially published by the Office of Government Commerce in the year 2000. ITIL is a broad framework of best practices which enterprises are using to manage their IT operations. This quickly grew to over 30 volumes within the library, so when ITIL version 2 came to be released a concerted effort to consolidate the processes described into logical sets was attempted. ITIL v3 continues in this vein by consolidating into five core titles:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement. (more…)
