Extensible Markup Languages (XML) history begins with the development of Standardised Generalised Markup Language (SGML) by Charles Goldfarb, along with Ed Mosher and Ray Lorie in the 1970s while working at IBM (Anderson, 2004). SGML despite the name is not a mark-up language in it’s own right, but is a language used to specify mark-up languages. The purpose of SGML was to create vocabularies which could be used to mark up documents with structural tags. It was imagined at the time, that certain machine readable documents should remain machine readable for perhaps decades.
The Information Technology Infrastructure Library version 1 (ITIL) was initially published by the Office of Government Commerce in the year 2000. ITIL is a broad framework of best practices which enterprises are using to manage their IT operations. This quickly grew to over 30 volumes within the library, so when ITIL version 2 came to be released a concerted effort to consolidate the processes described into logical sets was attempted. ITIL v3 continues in this vein by consolidating into five core titles: